Policies

Deliveries

 

When will I get my order?

It takes 3-7 days to fulfil an order after which it’s shipped out. The shipping time depends on your location so use the following as a guide:

  • USA: 5-8 business days
  • International: 10-20 business days

 

Where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide.

 

My order should be here by now, but I still don't have it. What should I do?

Before contacting us, please ensure you do the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Check with your neighbours in case the courier left the package with them.

If the shipping address was correct and the package was not left with the post office or your neighbours, email us at info@madebyandy.co with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order however shipping will be at your own cost.

 

Orders

 

How are your products made?

We work with a reliable, high-quality print-on-demand supplier. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

If your shipping method includes tracking, you will receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, please email us at info@madebyandy.co.

 

I received a wrong/damaged product, what should I do?

We apologise if your order arrived damaged. To help us resolve this quickly, email us at info@madebyandy.co within a week including photos of the damaged product, your order number and any other details. We will get back to you with a resolution as soon as possible.

 

Returns

 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please email us at info@madebyandy.co.

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong or damaged items. If this applies to you, please email us at info@madebyandy.co with photos of wrong/damaged items and we will rectify the issue.

 

Can I exchange an item for a different size/colour?

At this time we don't offer exchanges. If you’re unsure which size would fit best, check out our sizing charts.

In the case your order was mislabelled, email us at info@madebyandy.co within a week of receiving your order, being sure to include your order number and photos of the mislabeled item and we will send you a new one, or issue a refund.

 

Privacy and Cookies Policy

 

Made by Andy Privacy Policy

This privacy policy sets out how madebyandy.bigcartel.com uses and protects any information that you give madebyandy.bigcartel.com when you visit or purchase from this website.

Made by Andy may change this policy from time to time by updating this page. This policy is effective from 1st January 2020.

Made by Andy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. When you visit the site we collect information about your device, IP address, time zone, type of web browser, information about products you view and webpages you browse, the website and search terms that referred you to madebyandy.co. This is referred to as device information. Device information is collected using cookies.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you use the buttons that allow you to share products and content with your friends via social networks such as Instagram, Facebook, Twitter, these companies may set a cookie on your computer memory. Please refer to their respective privacy policies.

 

Information collected when making purchases

When making purchases from the site we collect the following information from you:

  • Name
  • Billing address
  • Shipping address (if different from the billing address)
  • Payment information
  • Email address

This is known as order information. Big Cartel provides us with the e-commerce platform that allows us to sell products to you and they store your data on a secure server. Information on Big Cartel’s privacy policy can be found at help.bigcartel.com/privacy-policy

We also collect payment information as stated above. Our shopping cart solution is powered by Stripe and the payment information includes your credit/debit card number.

Stripe's privacy policy is available at stripe.com/au/privacy

 

What we do with the information we gather

We require this information gathered through the site to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To fill orders placed through the site
  • Process payments
  • Invoice customer
  • Ship orders
  • Carry out internal record keeping
  • Screen orders for potential credit card fraud via the Stripe cart solution

We may use the information to improve our products and services. We may use the information to customise the website according to the products you are interested in.

 

Consent to collect information

Upon providing us with personal information to complete a sale via the site, including placing an order, verifying your credit/debit card, arranging the delivery or return we imply that you are consenting to us collecting it and using it for the above.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Controlling/sharing your personal information

We share your personal information with third parties to enable us to process your orders using Big Cartel and Stripe. Information of their privacy policies and how they store your information is listed in a previous paragraph. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so (lawful request, subpoena or search warrant). We use Google Analytics to gather information about how customers use the site. For the Google Analytics, privacy policy go here https://policies.google.com/privacy

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@madebyandy.co.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@madebyandy.co. We will promptly correct any information found to be incorrect.